Online Product Support
System integrators are increasingly confronted with shorter planning and commissioning times for their projects. In this often hectic phase, everything has to run smoothly, every single component has to be brought into operation. Even a small problem, for example, if the rotary indexing table does not start up immediately, can jeopardize the tight schedule until the start of an automation line.
In order to provide system integrators with the best possible support during this phase, WEISS offers online product support for its products, which can provide rapid assistance in most cases. This special web offer is called up by scanning a QR code, which can be found on every WEISS product. This contains the individual serial number of the product.
In addition to installation and commissioning instructions and the customer-specific product configuration, the WEISS Asset Management System also offers a ticket system with which the person seeking help can submit his request to WEISS Service, including all information on the model, controller and serial number.